Refund policy

All products purchased from Baqala can be exchanged within 5 days of delivery only under the following conditions:

Eligibility for Return / Exchange

Returns or exchanges are only accepted if:

• The product is damaged, defective, or faulty at the time of delivery
• The product delivered is incorrect or does not match the order

Customers must notify us within 5 days of delivery to request a return or exchange.

Return Process

• Contact us via WhatsApp or email with your order details
• Provide clear photographic evidence of the issue
• Our team will review the case and respond accordingly
• If approved, the customer will be required to return the product at their own cost

Replacement Policy

• A replacement will be provided if the issue is confirmed from our side
• The customer must return the incorrect or damaged product before replacement is processed

Refund Policy

• Refunds are only applicable if replacement is not possible
• Delivery charges are non-refundable
• Return shipping charges are the responsibility of the customer
• Refunds will be processed within 5–7 working days after approval

Non-Returnable Conditions

Returns or exchanges will not be accepted if:

• The request is made after 5 days of delivery
• The product has been used or opened
• The product packaging is damaged by the customer
• Items purchased on sale are not eligible for refund

Contact Us

Email: care@baqalasaudi.pk
WhatsApp/Phone: +92 329 503 4727